Rural Public Transportation
Southwest Human Resource Agency’s Rural Public Transportation system is designed to benefit the entire community including elderly, preschoolers, dialysis patients, and disabled. Vital transportation services are provided to the rural areas of Southwest Tennessee, linking these residents to doctors, grocery stores, employment, senior citizen centers, and recreation. Medical trips are provided to Memphis, Jackson, and Nashville.
TennCare Transportation
TennCare Transportation is approved by the TennCare Bureau. This agency must provide referrals to SWHRA Transportation prior to service. TennCare pays for trips to the doctor, drug store, and other medical services. All transportation stops must be approved and documented on the manifest sent by TennCare. If a TennCare Passenger needs transportation to other destinations not approved by the TennCare Transportation Agency, the passenger must pay the trip fare.
To schedule TennCare Transportation, you must contact your provider at one of the following:
| TLC | 1-888-385-4969 |
| Unison (Better Health) | 1-866-405-0238 |
| Any other TennCare Provider including behavioral |
1-800-286-7204 |
Please have the following information ready when you call TennCare: full name, social security number, date of birth, home address, and phone number of the person needing transportation. Also, the name, address, and telephone number of the physician, and the time and date of the appointment.
Contact Your Local Transportation Office
| Chester County | (731) 989-7230 | Doris Arnold, Manager |
| Decatur County | (731) 989-7230 | Genita Huskey, Coordinator |
| Hardeman County | (731) 658-7102 | Mary Williams, Manager |
| Hardin County | (731) 926-2691 | Kim Williams, Coordinator |
| Haywood County | (731) 772-5431 | Mattie Taylor, Manager |
| Henderson County | (731) 968-5856 | Bobbie Williams, Manager |
| Madison County | (731) 427-1233 | Peggy Poindexter, Manager |
| McNairy County | (731) 645-5987 | Pat Young, Manager |
More Information
Call our office today at 1-800-372-6013 to find out more.
Helpful Links
Tennessee Department of Transportation
U.S. Department of Transportation
Need More Help
All trips and stops must be scheduled with your county transportation office at least 48 hours PRIOR to the day of your trip.